Helping you to…

Maximise your chargeable hours by taking care of the background admin
Say goodbye to the sleepless nights spent worrying about your to-do list
Access professional admin support without having to employ somebody
Future-proof your business to withstand inevitable peaks and troughs

Achieve your new normal

At the start of 2020, dealing with a global pandemic probably wasn’t on your to-do list! Whether you manage a law firm or any other type of business, it won’t look the same today as it did at the start of the year. In addition to our regular Virtual Assistant services, we are providing specific support to businesses as they emerge from the Covid-19 crisis. As you plan for the future, we can work with you to achieve your ‘new normal’.

Our Services


Although this is the time to plan ahead, by taking a step back and evaluating the way your business operates as a whole, there is an opportunity to make it more stable, productive and efficient for the future. We bring a fresh pair of eyes and experience gained working across many different businesses. Often a little re-organising can go a long way! Every business is different but together we can work to find the right ‘new normal’ for you. Read more or contact us to discuss.

Go Digital

Like it or not, many digital aspects of the ‘new normal’ are here to stay. We support you by implementing new processes and procedures – setting up Skype or Zoom and organising and facilitating your meetings. Do you need a filing system for sharing documents electronically? You might need a website to promote your venture. You may want to start communicating with your target market using video – we can set up your YouTube channel. Read more or contact us to discuss.

An extra pair of hands

Sometimes there just aren’t enough hours in the day. We take responsibility for specific key tasks, giving you peace of mind and enabling you to budget. Or we can support you flexibly so that you only pay for the amount of support you need, when you need it. Handling e-mails and enquiries, managing social media, writing blogs, keeping websites up-to-date (the list goes on) are all distractions. By delegating these tasks you can focus on driving your business forward. Read more or contact us to discuss.

Who We Help

The clients we support tend to fall into three groups

Regular Services

The Legal Sector

We enable you to maximise the time you spend on chargeable work. Thanks to Legal Executive qualifications and 10 years’ experience working in private practice, we hit the ground running when it comes to providing specialist legal support - handling client enquiries, case progression, copy typing, audio transcription, document drafting, writing blogs, legal research, proofreading and client follow up (ranging from prospective clients to late payers). We are familiar with legal terminology and processes and experienced in using various case management systems. Read more…

Professionals & Small Businesses

As your business grows you find you can’t manage everything alone. Enter the Virtual Assistant! Whether you struggle keeping on top of your inbox, or responding to customer enquiries, we manage your back office tasks for you, ensuring the smooth running of your business – and you’ll never miss out on a new client or opportunity. We are experienced in diary management, arranging meetings, booking travel and accommodation, clerking committees, writing blogs and research. If social media isn’t your thing, we can manage your accounts for you. Read more…

People Who Find Websites Daunting

Getting a new business online can be a minefield, and that’s before we start talking about widgets and plugins! Or you might have an old website which needs a revamp. Either way, we remove the stress by providing you with a professional, easy-to-navigate, responsive website which will take your business to the next level without breaking the bank. Think of our one-stop-website-shop as a safe pair of hands, also offering website hosting, e-mail addresses, backing up and regular maintenance/updating for your shiny new website. Read more…

How We Help

Business Owl HQ can be found in North Yorkshire. We provide remote support to businesses and professionals across the UK. We work in two different ways. We offer flexible ad hoc hours to suit the needs of your business, meaning you only pay for the amount of support you need, when you need it. Or we can take responsibility for set tasks throughout the month, giving you peace of mind that these tasks will be done and you can budget accordingly. Either way, you can add us to your team without adding us to your payroll commitment. We pay our own tax, NI and pension contributions and you don't need to pay us while we are on holiday. Please contact us to discuss how we can help you develop your business in the most effective way.

Our clients


Jen Workman

Jen Workman

Founder and Executive VA

Jen combines skills gained as a Legal Executive with high level PA experience. She provides specialist business support and practice management functions to the legal sector and other professionals. Jen is highly organised and hits the ground running when it comes to supporting clients. She is an approved member of the Society of Virtual Assistants and has recently been shortlisted for Virtual Assistant of the Year North East England 2020.


Meet the Client

Rachel Roche, Roche Legal

Rachel Roche, Roche Legal

MD, Roche Legal

Meet client Rachel Roche, Managing Director of Roche Legal. Our Founder Jen Workman began supporting Rachel in September 2019 after she was recommended to her by various mutual contacts on LinkedIn. Jen’s role within Roche Legal is Virtual Practice Manager. Rachel talks about why she decided to work with a Virtual Assistant and about her experience so far.

Read Our Story

Happy People

Howard Hackney

Howard Hackney LLP

“Jen is a complete breath of fresh air within my company. Every time I’ve felt overwhelmed or needed assistance she has been available to assist me with drafting, organising precedents for a document bank, helping with social media and finally getting me up to date with LinkedIn. Her drafting is accurate and attention to detail is excellent. Jen spends time getting to know your business and offers advice on how she can best help as a virtual assistance. She is practical, always calm and simply gets on with her tasks. Highly recommend taking on Jen as a Virtual Assistant. It frees up your time in your business – it’s the best thing I did connecting with Jen.”

Sharon Webster

Sharon Webster

Your Will Made Easy Ltd

“I feel like I am better able to make decisions in the best interest of the firm, because the small jobs that don’t need my input have been taken away from me entirely. My email traffic has decreased exponentially. Projects that would otherwise still be in progress have been completed and I have a clearer idea of the direction of travel. I also find Jen very helpful to bounce ideas around with and I trust her to discuss my firm’s business much like I would do with an in-house practice manager.  Although I was unsure at the start how using a VA would work in practice, for me it has ended up feeling no different to having someone in the office. Jen is responsive and reliable and I am very pleased to have her on board.”

To read Rachel’s full testimonial please click here.

Rachel Roche

Rachel Roche

Roche Legal

“Jen is a gem of a find! She has provided me with a WordPress website to promote my business which works well on phone, iPad and laptop. I’ve had loads of compliments on the professional, easy to navigate style which follows the clean-lines of my branding. Jen is passionate about what she does and takes the time to get to know you so that her work can accurately reflect your personality and business. I recommend her unreservedly.”

Louise Duffus

Louise Duffus

MLD Events

“Jen really cares about her work and I have enjoyed working with her for the last few months. She takes away my admin so I can focus on client work and growing the business. I look forward to her supporting the business in the future. Jen is efficient, picks things up quickly and is easy to work with.”

Jane Barrett

Jane Barrett

The Career Farm

“Jen is exactly what we were looking for – someone who understands busy professionals and the many competing demands on their time. Jen keeps us organised, arranges our meetings, ensures we follow up on commitments, and manges our website. She is completely reliable. What more could you want?!”

Nigel Haddon

Nigel Haddon

Mosaic Legal
See All Testimonials


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